Return & Exchange

RETURN
We want you to be satisfied with your purchases. If that’s not the case, simply request a return through our Return Portal! We will gladly accept merchandise that meets the eligibility. So, just follow below instructions for an easy return. 😊
RETURN PROCESS
    • Return request must be submitted 20 days from the order date
    • Please send your inquiry to info@laviencosmetics.com
    • Once approved, you will receive an email with the label within 1 business day
    • Simply attach the label and drop off your package at USPS location/dropbox
    • Refund with label fee deduction will be processed within 1 to 3 days of receipt of your package, and you will be notified via email once the refund has been issued
    RETURN LABEL FEE
      • Return label fee will be deducted accordingly from your refund
      • Return label will be charged at USPS weighted rate
    TO BE ELIGIBLE FOR A RETURN
      • Unopened and unused within 14 days upon shipment arrvial date.
      • In the original package
      • In the same condition that you received it
    *Final sale items cannot be returned
    RETURN ADDRESS:
    LAVIEN US
    328 Changebridge Rd
    Pine Brook, NJ 07058
     

     

    EXCHANGE
    We are unable to offer exchanges.
      
     

     

    REFUNDS
    TIMING FOR A REFUND
      • When we receive your package, we will process the refund within 7 business days and email you this transaction has taken place
      • There is often some processing time before a refund is posted, hence if you haven't received a refund yet, first check your bank account again
      REFUND FOR MY ORDER
        • Most refunds on returns are in the form of original payment
        • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item
        • We will also notify you of the approval or rejection of your refund
        • Shipping is not refundable
        METHODS OF REFUND
          • Credit card: Refund your purchase amount to that same card
          • Reward Point: Credit equivalent points to your account